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The company’s executive presentations focused on the way digitalization holds the key to the branch of the future and the new, innovative value-added services over PAX Android POS Terminals

Transaction Systems (TRSYS) was the Gold Sponsor in Croatia’s largest financial technologies conference and exhibition, which took place in the beautiful Adriatic coast town of Opatija, between September 24 and September 26. The company showcased the new PAX Technology’s Android POS terminals along with the new E-series (Android Electronic Cash Registers with integrated card payment acceptance in the conference stand; TRSYS executives were among the speakers of the conference, discussing topics such as digitalization of the bank branches and the new, innovative, value-added solutions on PAX Technology Android POS terminals.

Presenting on “Digitalization inside and outside the branch”, Transaction Systems’ International Business Managing Director, Panagiotis Chalkias, presented how, in order to gain a competitive advantage in a post-financial crisis era, banks need to rely more on the less-expensive digital channels. In his view, technology has several goals for retail banks: the migration of transactions and sales to digital channels, 24/7 customer access for every interaction, a personalized approach to sales, and a unified, omnichannel user experience inside and outside the branch.

During an exclusive workshop, Miha Culiberg, Regional Director of Transaction Systems along with Antun Portner, Business Development Manager of Combis, the company’s Croatian partner, demonstrated innovative solutions running on the new PAX Android POS terminals. New applications, available for download in PAX Store – the PAX Technology POS Management Platform- transform the payment terminal into a powerful network endpoint that can help merchants, telco providers, and banks attract consumers, and enhance their revenue streams. These multi-application environments of the new Android POS terminals provide a window of opportunity for the development of payment, payment-related, and value-added applications geared toward meeting the needs of merchants across all vertical segments.

For the 19^th consecutive year, the SmartCard Conference has provided delegates from the region’s Banking and IT sectors with three days of networking opportunities along with valuable input and insights on the trends and challenges facing the cards and payments sector.

Merchantpas and Transaction Systems announce that Global Blue, the worldwide industry leader in Tax-Free Shopping, has selected PAX Technology’s A920 Android SmartPOS terminal to enhance its fleet of devices (phones, tablets). Millions of shoppers in Europe and Asia Pacific will be experiencing improved tax-free shopping, thanks to initiatives taken by leading service provider Global Blue to deploy PAX’s advanced Android SmartPOS payment terminals in many of the world’s most renowned fashion stores.

Global Blue partnered with experienced European payment system integrators MerchantPAS and Transaction Systems to roll out the elegant PAX A920 Android SmartPOS terminal which can run a suite of VAT refund and Dynamic Currency Conversion apps, providing the potential for thousands of fashion retailers and department stores to quickly and securely offer tax-free shopping and DCC savings when shopping in over 300,000 Global Blue affiliated stores worldwide.

The stylish A-series from PAX offers all the benefits of cool smartphones plus secure payment solutions and will add to Global Blue’s innovative portfolio of in-store tablet devices. Unlike traditional POS terminals, merchants using PAX Android devices are able to download a range of useful apps to help increase customer loyalty & interaction, modernize their business, and turn every sale into an upsell.

The new solution offers 24/7 full banking services in a fraction of a branch’s footprint and costs.

Sampath Bank PLC and Transaction Systems announce the availability of a “Branch-in-a Kiosk” solution that will enable the Bank to provide customers with 24/7 banking services. The solution offers the full range of banking transactions, integrating branch counter, ATM, internet banking and telephone banking, offering a seamless customer experience throughout multiple channels.

With more than 30 years of financial services in Sri Lanka, recognized as the best retail and commercial services bank in the country, Sampath Bank PLC, true to its commitment to digital transformation, and aiming to provide exceptional customer satisfaction, has chosen Transaction Systems’ Remote Teller Station (RTS) solution, a compact kiosk which can be used both as traditional unattended terminal as well as a remote teller. During the first phase of the project, the solution has been primarily installed in a branch in Colombo, capable of performing almost all available branch transactions making the “Branch-in-a-kiosk a reality.

With its versatile modular design, RTS enables the migration of complex counter services and customized financial consulting services to the self-service terminal. Over 99% of counter services are available on RTS, thus it can be utilized for branch transformation or teller-less branch. Thanks to its unique LiveBank platform by Ailleron, customers are able to perform almost all of their banking business via real-time video interaction and guidance of remote teller, thus creating a virtual branch with all the features of a physical one.

“With technological innovation at heart, Sampath Bank has been able to differentiate itself from competition and stand out as the bank of choice for many Sri Lankans,” said Ajith Salgado, Group Chief Information Officer, Sampath Bank PLC. “With the introduction of the first ever Virtual Teller Machine in Sri Lanka in collaboration with Transaction Systems and Ailleron, the customers of the bank are now empowered to carry out services including accounts opening and card issuance with PIN nomination, by themselves at their convenience. The solution offers the key to improving banking processes and helps to meet the objectives of customer relationship management in retail segments”.

“The successful implementation of the “branch-in-a-kiosk” concept is clear evidence of what our technologies can do for financial institutions”, said Panagiotis Chalkias, Managing Director, of Transaction Systems. “TRSYS technologies enable for more efficient bank branches, creating enhanced tech-friendly experiences for customers and improved operational efficiencies for the bank.”

Commenting on the new cooperation, Michael Pappas, Product Director, FinTech Solutions, Transaction Systems, said: “We are very proud of our cooperation with Sampath Bank and Ailleron that brought to life the idea of Branch-in-a-Kiosk and will now be driving the Bank’s customer experience to a new level. The results have been so far stunning, as, for the first time in Sri Lanka, the Bank introduced real-time account opening along with debit card issuing via the remote teller machine; bringing the Bank into the forefront of innovative, digital services offering.”

Moreover, the solution allows Sampath Bank to engage with customers on a 24/7 basis, using dynamic offers and real-time online assistance through video, text chat, click-to-call, and co-browsing functionalities. It is a unique platform with built-in support for the Bank’s sales and operational processes, including cross-selling/up-selling through the presentation of personalized offers and the possibility of problem-free handling of many issues during a single video session, with the option of switching the customer to experts in the requested areas.

Download the CaseStudy_BranchInAKiosk_SampathBank

Cardlink, the leading POS terminal Network Services Provider in the Greek market, in cooperation with Transaction Systems (TRSYS) and Novidea, are offering cutting-edge payments technology during the cashless four days of The Taste of Athens food festival. From September 19 to 22, all payments are conducted via the A920 and E800, PAX Technology‘s Android POS terminals.

Taste of Athens, brings together the best restaurants, food and drink brands of the city and provides guests with experiences such as cooking lessons by world-class chefs, wine tastings, and cocktail preparation classes. During the four cashless days of the festival, all payments are managed via Cardlink’s new payment platform Cardlink POSsible and via PAX Technology Android terminals provided by Transaction Systems and Novidea, while running multiple applications such as Cardlink’s maitre, the innovative order placing application.

Cardlink, the leading payment Services provider in the Greek market, with the largest network of 250,000 POS and 10,000 e-commerce outlets, throughout the Greek territory, innovates relentlessly in order to develop and provide solutions that continuously enhance the experience of merchants and consumers alike. To this purpose, Cardlink has chosen PAX Technology’s Android POS terminals, the PAX Store ecosystem, and in cooperation with Transaction Systems and Novidea – TRSYS hub in Greece – has entered the Android payments ecosystems by launching the first payment application for Android POS in the country. Transaction Systems, as PAX Technology’s Master Distributor for Central and South-eastern Europe, offers Cardlink a wide range of solutions enhancing the new generation of PAX POS terminals with new features and functionalities, helping merchants and financial organizations adapt to the new environment of digitalized marketspace, driving revenue growth and improving customer engagement and profitability.

By using PAX Technology’s state-of-the-art Android POS, such as the A920 and the visually striking E800, the event organizers are providing each paying customer with access to a whole world of 3^rd party applications, state-of-the-art technology along with elegance & style.

Click here to watch the video

Download the CaseStudy_FirstAndroidPayments_Cardlink

M30 & M50 are modern Android smartphones with inbuilt payment acceptance & certified to the latest PCI and payment industry standards.

Make calls, access Google Play, accept Chip & PIN and Contactless cards as well as Mobile Wallets and QR code transactions.

PAX Technology, the world’s leading payment terminal solutions provider, announced the European launch of the M30& M50Android PayPhones at the payment industry’s leading Money20/20 event in Holland on 21-23 September 2021.

PAX Technology and Transaction Systems, Master Distributor of PAX products for SEE, Russia & CIS, were among the sponsors of the prestigious fintech event, where the European launch took place in a special event on Wednesday 23 September.

The innovative M-series PayPhones are the first-ever smartphones with an inbuilt point-of-sale technology that combines the benefits of a secure EMV & PCI 6 certified payment terminal within a modern Android smartphone ecosystem.

The M30 & M50 are innovative alternatives for Acquiring Banks and payment Service providers looking to strengthen partnerships with telecom operators or deliver revolutionary new services to merchants.

Jack Lu, CEO of PAX Technology, commented: “The M30 and M50 are compelling devices, not just because of their technology, but in how they have the potential to revolutionize retail. You can now accept payments, make voice & video calls, and interact with customers on social media, all via a single device.

In Brazil, where many tens of thousands of the M-series models were deployed during a successful pilot phase, entrepreneurial merchants and businesses are now marketing goods & services by filming videos and taking photos and then selling and accepting payment, all via these innovative PAX devices. View how PagSeguro promotes the M-series products here.

M30 is designed to bridge the gap between customer and POS system capabilities and enables companies and entrepreneurs to run an eCommerce business on the go. All major global payment methods can be accepted, while at the same time efficiently handling sales & inventory management. A secure PINpad is located on the opposite side of the full-screen display, turning the smartphone into a secure payment device.

M50 takes the user experience even further by enhancing the M30 features with faster processing power running on Android 11, and a larger 5.7-inch HD+ display for a better working experience. Both models are powered by advanced battery technology allowing up to 78 hours of standby time.

Panos Chalkias, Managing Director of Transaction Systems commented on the launch: “At a time when the whole industry is talking about using smartphones as card acceptance devices, PAX is coming up with the ideal hybrid between the two worlds, with no compromise on security. It is with great pride that we are witnessing the first-ever Payphone launch, yet another innovation by PAX Technology. As we are living in an era where customer experience is vital, PAX Technology is revolutionizing the market by bringing forward a solution that combines great payment technology with convenience and great user experience.”

Andrew Wu, VP for the EMEA region at PAX Technology, concluded: “PAX continues to push the boundaries of innovation by bringing to market products that are helping our international clients win more business and deliver new profitable services. We are helping redefine mobile commerce, enabling merchants to be more effective and to process everything they need on the spot, anytime & anywhere. This is the beginning of a new era for mobile business, and we are proud that our global clients appreciate the competitive edge that PAX solutions are bringing to their businesses.”

The new 2-in-1 terminal has been certified for advanced electronic document signing as well as for qualified electronic signing.

The new Aries 8 Graphito (Aries 8G) by PAX Technology is the first payment tablet in the market that can be used for both managing payments, as well as Advanced Electronic Document Signing (AdES) and Qualified Electronic Signing (QES) according to the EU eIDAS laws.

Featuring tablet functionality and PCI-certified security, the robust and flexible terminal can be used as a tablet, cash register, assisted sales terminal, and graphometric tablet. Certified by Namirial SpA. the Aries8G is one of the largest and widest touchscreen Smart Android terminals in the market.

A Trust Service Provider, Namirial focuses on addressing the fast-growing market of Digital Transaction Management (DTM), which includes legally compliant electronic signatures, managing and tracking document flows, conducting secure transactions, and ensuring secure storage of data.

Capturing a handwritten signature is the best choice for getting documents signed during face-to-face interactions. Documents can be signed electronically at any place, anytime, in real-time, using any device (i.e. a point-of-sale computer or a tablet).

This certification means that bank branches, retailers, post offices, telco providers, tax offices, government agencies, car rentals, and many more businesses can take advantage of this 2- in-1 smart payment tablet to manage customer authentication, on-boarding, 3^rd party payments, card payments, electronic and digital signing of documents, while they reducing paper consumption, providing exceptional customer experience, minimize required time per transaction, utilize existing assets, greater convenience, expand digital dialogue with the customers and push forward simplicity and efficiency!

More than one million self-service payments were realized without customers’ queuing at cash registers

The Challenge

The largest mobile operator in Greece runs a large network of stores, visited by thousands of customers daily who want to access telco products and services. Maintaining low queues at the store’s cash registers, as well as the gradual training of customers in the digital services offered, was a top priority for the operator; on one hand, they could maintain excellent in-store customer satisfaction, and on the other hand, it enabled store employees to make better use of their time, and offer premium quality customer services.

The idea was that some transactions should be excluded from the cash registers.  These were the transactions that did not necessarily require customers’ interaction with store employees and should be offered to customers in a self-service mode, without the interference of store staff, in specially designated areas near the store entrance and away from the customer service desks. At the same time, this mode of store operation serves an additional requirement, in line with the current pandemic precautions: that of ensuring social distancing within the stores.

The Solution

Cardlink in cooperation with PAX Technology and its partners in Greece, Novidea & Transaction Systems, designed a solution that would meet the particular requirements mentioned above. The solution was the PAX SK800 Android kiosk, a specially designed kiosk, which can either be placed on a special base on the floor or mounted on a wall. Customers select the service they want (i.e. bill payments, top-up, user program purchases) and as if they were using an ATM, they would pay with their card (either by inserting the card or contactless). The PAX SK800 self-service kiosk is powered by PAX Paydroid OS and is equipped with a hybrid card reader and durable PIN pad. With a built-in camera and thermal printer, it is one of the fastest kiosks in the market, enabling 4G, Bluetooth, WiFi, and Ethernet connectivity.

The Implementation

In the last couple of months, two hundred PAX SK800 Android kiosks have already been installed in an equal number of stores, while the number of transactions has already exceeded one million, at a lower cost and at a higher speed than the traditional cash register. The use of the kiosk is very simple and its menu is user-friendly, so anyone can use it without help. In addition to the above features, using a central content management system, the operator has the ability to display promotional messages and news via videos and photos.

The Benefits

• Improved speed of service: Customer service without queues and delays
• Cost reduction and increase of productivity: Service automation. Store staff can now be employed in more productive activities and services.
• Innovative brand image: The kiosk is an original, state-of-the-art technology device with an easy-to-use interface

For more information, you may visit www.cardlink.gr

In partnership with Cardlink, Novidea & Transaction Systems, the cashless store’s vending machines come equipped with PAX Technology’s IM30 Unattended POS terminals

The first robotic cashless micro-market retail store in Athens is now a reality thanks to the innovative solutions for easy and secure payments at vending machines offered by Cardlink in cooperation with Novidea & Transaction Systems, distributors of PAX Technology solutions in Greece and Central and Southeast Europe respectively.

The first physi-digital store in Athens has been operating 24/7/365, using technologically advanced robotic vending machines since July 2022, making it the first ever robotic cashless micro-market retail store worldwide! The minimarket operates without any personnel. Using robotics and IoT (Internet of Things), i-mall Micro Market stands out for its advanced technology and fully robotic systems.  Products are bought through various vending machines and all transactions are done electronically. Customers are also able to make purchases from home through an app and then pick them up from an automatic locker.

Having incorporated all the latest technologies that save time for users and costs for entrepreneurs, the i-mall MicroMarket offers at the same time a unique experience to the consumer. This improved customer journey is also a differentiation point for i-mall MicroMarket in relation to the rest of the classic small retail stores. The guide to designing the store was the result of primary research conducted by DK Marketing whose valuable findings showed that the physi-digital experience can offer the greatest possible satisfaction to consumers by connecting the digital with the analog-physical world.

The payment system in the store is using PAX Technology’s IM30, a new generation of unattended POS in the stores’ vending machines for card, wallet, or wearables transactions. Equipped with a large touch screen and 4G connectivity, the IM30 POS is designed to increase sales, implement security, and be impervious to environmental damage, offering an easy-to-use and fast transaction environment.

View the store opening video here