The ideal candidate will have a proven track record of delivering efficient software support services to clients, enhancing customer satisfaction, and solving technical issues swiftly. The candidate will be reporting to our CTO in the Georgia office.
• Provide customer support by establishing a direct business relationship with clients, understanding their needs, and finding solutions.
• Respond to customer questions and needs, in a polite and professional manner.
• Submit information on identified problems, methods of overcoming them, and the results to the issue tracking system.
• Participate in the certification of hardware and software solutions.
• Provide technical support in the implementation of software and hardware solutions at the customer’s site.
• Execute other duties as required.
The successful candidate will be able to demonstrate a strong track record of:
• Good technical background, including advanced knowledge of Windows, basic security concepts (such as symmetric and asymmetric cryptography), and networking protocols.
• Analytical thinking and problem-solving skills.
• Ability to work alone, as well as be part of a team, with well-organized and extreme attention to detail.
• Hard-working with a strong sense of responsibility.
• Preferably with a background in payment systems and card processing companies.
• Degree in Computer Science or another technical field is preferable.
• At least 2 years of experience in customer support roles, especially in technical environments.
• Working with Jira/Github/SVN/Jenkins/Manage Engine as well as EMV field technologies experience will be an advantage
